Privacy Policy

Effective Date: January 01, 2025

At LUNA Official, your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, protect, and share your personal information. It outlines the types of information we collect, how we use it, who we share it with, and your rights regarding your data. By using lunaofficial.co, you agree to the practices outlined in this policy.

1. Information We Collect

We collect two types of data from you:

Personal Information:
When you register an account, place an order, or subscribe to our newsletter, we may collect the following:

Full name
Email address
Phone number
Shipping and billing addresses
Payment details (credit/debit card information, securely processed via third-party providers)

This information is necessary to fulfill orders and provide customer service. We ensure your payment details are kept confidential and are used solely for processing payments.

Non-Personal Information:
We also collect data related to how you interact with our website through cookies and other tracking technologies. This includes:

Device information (IP address, browser type, etc.)
Page visits, time spent on the site, and other usage patterns

This non-personal data helps us improve your experience on the site by personalizing content and tracking website performance.

2. Use of Information

We use your personal data for the following purposes:

Order Fulfillment: To process and deliver your orders (name, address, payment details).
Customer Communication: To send order updates, shipping notifications, and customer service responses (email, phone number).
Marketing: To send promotional materials, newsletters, and special offers (email, phone number).
Website Improvement: To enhance the user experience by analyzing browsing behavior.
Legal Compliance: To comply with legal obligations or enforce our Terms of Service.

We will only keep your personal data as long as necessary to provide services or as required by law. After this period, your data will be deleted or anonymized.

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers for the following reasons:

Payment Processors: To securely process payments (e.g., PayPal, credit card providers).
Shipping Partners: To deliver your orders (e.g., delivery services, couriers).
Email Marketing: To send you updates and promotional offers (e.g., Mailchimp).
Analytics Services: To track and improve website performance (e.g., Google Analytics).

These third parties are contractually bound to protect your information and are only permitted to use it for the services they provide to us.

4. Data Security

We take your privacy seriously and implement robust security measures to protect your personal data. All sensitive information, including payment details, is transmitted using SSL encryption, ensuring that your data remains secure. While we do everything in our power to safeguard your data, no method of online data transmission is 100% secure. Therefore, we cannot guarantee absolute security, but we are committed to minimizing risks.

5. Cookies

We use cookies to enhance your browsing experience. Cookies are small files that are stored on your device to help personalize your visits. We use cookies for the following purposes:

Functionality: To remember your preferences, login details, and shopping cart items.
Analytics: To monitor website performance and user behavior.

You can disable cookies through your browser settings, but this may impact your experience on our site.

6. Marketing Communications

If you subscribe to our newsletter or promotions, we will use your email address and phone number to send you marketing communications. You may opt-out of these communications at any time:

Email: Unsubscribe by clicking the “unsubscribe” link in any marketing email.
Phone: Contact us directly at support@lunaofficial.co to stop receiving promotional SMS.

You will still receive transactional emails, such as order confirmations and shipping notifications, even if you opt-out of marketing communications.

7. Your Rights

You have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: If your data is incorrect or incomplete, you can request it to be corrected.
Deletion: You may request the deletion of your personal data, subject to legal requirements.
Withdrawal of Consent: You may withdraw your consent for us to process your data at any time, but this may affect your ability to use certain services on our website.

To exercise these rights, please contact us at support@lunaofficial.co.

8. Third-Party Links

Our website may contain links to third-party sites. These external websites have their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately, and we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about our privacy practices or this policy, please contact us at:

📧 Email: support@lunaofficial.co
📞 Phone: