Terms & Conditions

Terms and Conditions

Effective Date: January 01, 2025

By accessing and using LUNA Official (www.lunaofficial.co) ("we," "us," "our," or the "Site"), you agree to the following terms and conditions ("Terms"). If you do not agree to these Terms, please refrain from using our website.

1. General Information

LUNA Official provides an online platform to browse, select, and purchase fashion items such as clothing, accessories, and other related products (collectively referred to as "Products" or "Goods"). We are committed to providing a seamless shopping experience, but by using the Site, you are agreeing to the terms outlined here.

We reserve the right to change or update these Terms at any time. Any changes will be effective once posted on the Site, so please review them periodically. Your continued use of the Site indicates your acceptance of the updated Terms.

2. Account Creation

In order to purchase products from LUNA Official, you must create an account. When creating an account, you agree to provide accurate and complete information. You are responsible for keeping your login credentials confidential. If you believe your account has been compromised, please contact us immediately.

3. Product Information & Availability

We make every effort to provide accurate product descriptions, including size, color, and price. However, we cannot guarantee that the information is free from errors. The availability of products may also change. We reserve the right to cancel or modify any orders if we identify inaccuracies, including errors in product information or pricing.

Please note:

  • Product colors may vary depending on your device’s display settings.
  • Product sizes are approximate.
  • Products are subject to availability.

4. Placing an Order

When you place an order on our website, you are making an offer to buy the selected items, which we may accept or reject. The order will not be confirmed until we dispatch the goods to you. Once we process your order, you will receive an order acknowledgment email. This email confirms that we’ve received your order, but it doesn’t yet constitute an agreement.

Your order will be considered accepted once we dispatch the items and send you a dispatch email confirming the shipment. We reserve the right to refuse or cancel orders for any reason before dispatch.

5. Payment

We accept various payment methods, including credit/debit cards and online payment systems. Payment is processed securely through trusted partners, and by entering your payment details, you authorize us to charge the order amount.

6. Shipping & Delivery

We aim to process and ship orders promptly. Delivery times vary based on your location. While we do our best to meet estimated delivery windows, these are not guaranteed. Any shipping delays due to external circumstances are beyond our control.

Important Notes:

  • Shipping costs will be displayed before you complete the order.
  • We are not responsible for delays or damages during shipping once the products are dispatched.

7. Returns & Exchanges

We hope you love what you’ve ordered, but if you're not satisfied, we accept returns within [X] days of receiving the product. Please ensure items are in original condition with tags intact. We do not accept returns on opened or used products.

Exchanges are subject to availability. Refunds will be processed after we receive and inspect the returned items.

8. Privacy & Data Protection

We respect your privacy and handle your personal data in accordance with our Privacy Policy. By using our site, you agree to the collection, use, and sharing of your data as described in the Privacy Policy.

9. Prohibited Use

By using this website, you agree not to:

  • Violate any laws or regulations.
  • Post harmful, offensive, or illegal content.
  • Engage in fraudulent or malicious activities.

If you breach these Terms, we reserve the right to suspend or terminate your access to the Site.

10. Liability

We are not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use or inability to use the Site or Products. Our liability is limited to the amount you paid for the Products.

11. Third-Party Links

Our website may contain links to third-party websites or services. We do not control these sites and are not responsible for their content, privacy practices, or terms of service.

12. Modification of Terms

We may update these Terms from time to time. All changes will be posted on this page with the updated date. If the changes are substantial, we will notify you via email or a notice on our website. Continuing to use the Site after changes are posted signifies your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of [your jurisdiction, e.g., Pakistan], without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of [your jurisdiction].

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

📧 Email: support@lunaofficial.co
📞 Phone: